The Tip of the Iceberg

Some might describe me as having an affinity for watching documentaries.  That’s an understatement, but I’ll run with the subtlety and say that recently I was watching one about the great icy north.  While dazzled by the imagery on the screen, an iceberg was shown and I was reminded of a training I have done for my staff on how to work with others.  In the training session I compare the people we meet and interact with, to icebergs.

When we all look at icebergs we are typically seeing it from a perspective on land, looking at a majestic ice formation reaching into the sky.  With its many peaks, and points it can often be awe inspiring how it floats along in the water.  However if we were to look below the surface in the chilly water that it floats in, we would see something much more grand below the surface, dwarfing the size what we saw floating above it.  Therefore the entirety of the iceberg was more than what we initially saw when we were just looking at it on land.

As we think about the people in our lives, whether it’s a friend, a coworker, a family member or a significant other, what we see on the surface is typically just a small manifestation of who they really are deep down inside.  I’ve been reminded of this fact very recently while I go through my own life journey, and as I listen to some of the experiences that my friends are going through right now.

We can look at those that are wealthy, poor, happy and sad, and sometimes never truly know much more than just what we see on that surface.  Yet there is so much below what we see of someone’s persona, or the tip of the iceberg.  So much of what is below the surface is created from hard work, joy and pain, successes and failures, as well as instances of triumph and defeat.  Our experiences with others, the jobs we’ve had, and the roles we’ve played in family, friendships, relationships and the work environment are just some of the things that contribute to the entire make up of who we are, or in this case, the entire iceberg.  As I said these are just some of the things, but it can be comprised of so much more not listed, and we are all a summation of our experiences.

We all go through life making the best out of our situations, learning from the events in our life, but there is so much more to our personalities than the initial interactions we have with people.  That’s where treating people with empathy and patience can go a long way for sustaining friendships and relationships.  It’s being sensitive to that part of the iceberg we may not necessarily get a chance to see.

We don’t always know the journey that someone has taken to get to a certain point in their life, therefore we are not always aware of the rest of their iceberg that’s below the surface.  The smoothest iceberg we see, can have some of the roughest and most jagged edges below the surface and vice versa.  But if we take the time to holistically approach someone and genuinely show interest in them as a person we can ultimately be a better supervisor, co-worker, friend, romantic partner, and family member.  

A strong component of being able to do this is working on having a high level of empathy.  There has to be a certain level of compassion and willingness from within ourselves to want to learn about someone in order to have the ability to be empathetic.  The cliché “put yourself in their shoes” might come to mind, but this goes beyond just putting ourselves in their shoes.  It also requires wearing their hat, their coat, and their gloves to take the analogy further.  By this I mean don’t just look at it from our perspective trying to understand theirs, actively listen to what that person is sharing about their experience and try to learn and understand as much as possible about what they are feeling and experiencing.

Having this level of understanding is great, and it’s kind to be empathetic, but taking it a step further to treat someone from an empathetic standpoint is treating them as a whole person and not just what we see on the surface.  Understanding why they make their decisions, and how our decisions can affect them is something that can create a deeper more meaningful relationship and is truly a holistic approach to our interactions with others.

When we see and interact with someone quite often it’s just the tip of the iceberg that we’re getting.  So let’s change that and make an effort to see the entire person, or the entire iceberg.